Returns and Refunds

We get you buy something, but it just didn’t work out. We are here to make your return as quick and painless as possible. Here’s how it works.

The following items are all FINAL SALE and cannot be returned:

  • Brushes or any tool that touches a pets coat
  • Grooming products that are opened or used
  • Sale items ending in .99
  • Any purchase using a coupon
  • Gift Cards
  • Grooming, nail or other services rendered. Call us and tell us what you don’t like and we will try and fix it.

When making a return, please include the original packing slip and any notes as to why it is being returned. Returned merchandise must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted. 

We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our customer experience team at within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.

Please call us or email us with any questions.